Flexible UK
A collaboration of businesses working within a PLC require an operations manager to lead a growing team of H&S consultants.
Main Duties and Responsibilities
They have a strong reputation, providing high quality professional advice and/or platforms to guide UK employers with the full range of Employment Law, HR and Health and Safety matters.
Their plan is to treble the size of their business over the next 4 years. Fuelled by market tailwinds (accelerated by Covid-19), strong trading momentum and considerable resources and capabilities, they plan to consolidate these businesses in a new legal entity and corporate brand with one vision. With a well-resourced Project Office in place, they are consolidating systems and processes and establishing the platform and organisation for growth. They expect the colleague base to grow through further acquisitions.
As a senior operational manager, the successful candidate is also expected to play a full part in strategic planning, leadership development, acquisitions and (PLC) Board-level reporting settings as required.
Main Purpose of Role
They need a strong operational candidate who will lead the Health & Safety, primarily field based, team and a head office Client Onboarding Team through this period of substantial change and growth.
The candidate will need to maintain BAU and improve the operational process, efficiency and effectiveness of client onboarding and H&S field and office based service delivery, with the support of the divisional Senior Management Team in order to improve:
- value (that clients see, feel and perceive in our services)
- client adoption and colleague advocacy of technology
- client profitability
- client retention and renewal rates.
Responsibilities
- Operational Leadership
- Process improvement and reporting
- CX delivery and orientation
- Technology and software adoption
- Business case preparation and project delivery
Key Skills and experience
- Change leadership qualities, engages colleagues so that they truly understand the why and how of change and feel supported to participate in that change
- Strong leadership qualities, founded on strong values consistent with our own and driven by commercial outcomes
- Develops high performing teams, collaborative and high standards
- Client Management and Service Deliver
- Team Support and Quality Assurance
- Technical Skill and Knowledge Development
- Personal Competency and Professional Development
Requirements
- Extensive knowledge of health and safety legislation and its application to business and industry. Demonstrable experience as a H&S practitioner preferably from a consultancy background.
- Demonstrable leadership skills and experience of managing diverse and remote teams of practitioners.
- Ability to persuade and influence stakeholders and with the gravitas and charisma to drive forward important initiatives.
- Capable of demonstrating an ability to achieve service excellence and a significant contribution to improving health and safety performance
- Strategic thinker with ability to develop and execute to tight deadlines.
- Excellent communication skills. Clear, precise and concise in writing and orally
- Highly organised, efficient and effective at managing own workloads.
- Well-developed interpersonal skills and the ability to motivate and enthuse people
- To be a team player and able to contribute to development of the team
- Adept in use of MS Office suite and internet. Experience of the use of CRM and workload planning and management systems is also desirable.
- A minimum 4 years CMIOSH status and having operated in the H&S field for more than 6 years